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Shipping Policy

All orders are shipped from our facility within 2-3 business days. In the case of unforeseen circumstances, the shipping process may be delayed but will be completed as soon as possible. Upon successfully placing your order, you will receive an order confirmation email. Furthermore, we will keep you updated through additional emails notifying you when your order has been shipped and when it has been delivered to its destination.

Return & Exchange Policy

  1. Eligibility:

    • We accept returns and exchanges within 15 days of the delivery date.

    • To be eligible for a return or exchange, the item(s) must meet the following criteria:

      1. The item(s) must be unworn and undamaged.

      2. The item(s) must not have any signs of dog/human hair, stains, or smells of fragrances.

      3. The item(s) must include any original tags and packaging.

  2. Return/Exchange Process:

    • If you wish to return or exchange an item, please contact our customer support team within the specified timeframe to initiate the process.

    • Our customer support team will guide you through the return/exchange process and provide you with detailed instructions, including the return address.

    • Please ship via USPS or DHL.

  3. Inspection:

    • Upon receiving the returned item(s), our team will inspect them thoroughly to ensure they meet the eligibility criteria mentioned above.

    • If the item(s) do not meet the criteria, we reserve the right to reject the return or exchange request.

  4. Refunds and Exchanges:

    • If your return is approved, we will process your refund within 4-5 business days. The refund will be issued to the original payment method used during the purchase.

    • If you opt for an exchange, we will ship the new item(s) to you according to our standard shipping times.

  5. Non-Returnable Items:

    • For hygiene reasons, certain items such as underwear, swimwear, and earrings are non-returnable unless they are damaged or defective upon arrival. 

  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by offering a replacement, repair, or refund, depending on the circumstances. Proof of  a damaged or defective product is required.

Please note that we reserve the right to modify our return and exchange policy at any time without prior notice. Any changes will be updated on our website, and the revised policy will apply to all purchases made thereafter.

If you have any further questions or need assistance with returns or exchanges, please don't hesitate to reach out to our customer support team. 

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